Terms and Conditions

1. Terms and Conditions

Introduction

Welcome to Sambodh-AI (www.sambodh-ai.com), an AI-powered platform that allows users to interact with PDFs by asking questions based on the content of uploaded documents. By using this website and its services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, you should not use the service.

Service Description

Sambodh-AI provides users the ability to engage with documents through its freemium chat-with-PDF tool, offering answers based on content analysis of uploaded PDFs. The service is free for a limited number of questions, after which users must purchase credits to continue using the tool.

Freemium and Paid Features:

  • Users can sign up and ask a limited number of questions for free.
  • After the free trial, credits must be purchased to continue using the service.
  • Credit pricing is as follows:

    • ₹9 for 10 questions
    • ₹29 for 40 questions
    • ₹99 for 120 questions

Account Creation

Users must provide accurate personal information when creating an account. Any misuse, such as providing false information or using another user's account without permission, may result in account suspension or termination.

License of use

Users are granted a limited, non-exclusive, non-transferable license to use the Sambodh-AI platform. This license is solely for personal and educational use. Users may not resell, sublicense, or redistribute the service.

Prohibited Activities

Any upload of illegal, harmful, or copyrighted content without proper permissions is prohibited. Sambodh-AI may terminate the accounts of users who engage in such activities.

Termination of Services

Sambodh-AI reserves the right to suspend or terminate the service at any time, especially if a user violates these terms. Refunds are not available for terminated accounts resulting from misuse.

2. Privacy Policy

Data Collection

Sambodh-AI is committed to safeguarding your privacy. We collect and store the following information when you use our platform:

  • Personal Information: Email address, name, profile picture.
  • Usage Data: Information on the number of questions asked and overall activity within the platform.
  • Payment Information: Details provided during credit purchases.

We collect this information to:

  • Provide, maintain, and improve the service.
  • Communicate updates, new features, and respond to user inquiries.
  • Process transactions and manage account security.

How We Use Your Information:

  • Service Delivery: Your personal data is used to provide you access to the platform and its features, including the allocation of free and paid questions.
  • Improvement and Analytics: We use anonymized and aggregated data to analyze user behavior and improve platform functionality.
  • Compliance: Sambodh-AI may disclose information if required by law or to protect its legal rights.

Data Security

Sambodh-AI uses OpenAI as the backend platform for processing your queries. Your data, including uploaded PDFs and the questions you ask, are processed securely using the OpenAI infrastructure. OpenAI ensures industry-leading security measures, including encryption in transit and at rest, to safeguard user data.

Third-Party Platforms

We partner with OpenAI and other third-party services for AI processing and payment handling. These third-party providers may have their own privacy policies, and we encourage users to review them. OpenAI is used strictly for backend services, and no personal or sensitive information is shared with unauthorized third parties.

Data Retention

Your personal data is retained for as long as necessary to provide you with services and comply with legal obligations. Upon account closure or inactivity, your data may be deleted or anonymized based on retention policies.

Your Rights

SYou have the right to access, correct, and delete personal information we hold about you. You may also request that we stop processing your data. To exercise any of these rights, please contact us at smabodhai@gmail.com.

3. Refund and Cancellation Policy

Refund Eligibility

Refunds are only available for payment errors, such as when a transaction is charged but credits are not applied to the user's account due to technical errors or payment declines. Refunds will not be issued for any other reason, including user dissatisfaction, accidental purchases, or change of mind.

Refund Process

If you encounter a payment issue, please contact our support team at smabodhai@gmail.com within 7 days of the transaction. If your refund request is approved, the amount will be credited back to your original payment method within 5-7 business days.

Non-Refundable Purchases

Once credits have been successfully purchased and applied to your Sambodh-AI account, they are non-refundable. Please review your purchase details before proceeding to avoid unnecessary issues.

4. Pricing in INR and Shipping Policy

Pricing Structure

Sambodh-AI offers a credit-based pricing system for accessing the full range of features:

  • ₹9 for 10 questions
  • ₹29 for 40 questions
  • ₹99 for 120 questions

All payments are securely processed in Indian Rupees (INR).

Digital Delivery of Credits

Since Sambodh-AI is a digital platform, there is no physical shipping. Upon successful payment, your purchased credits will be added to your account instantly. If you experience delays in receiving your credits, contact our support team.

Delivery Timeline for Digital Credits

Credits should appear in your account immediately after purchase. In rare instances of network or technical issues, please allow up to 24 hours for credits to reflect. If this timeline is exceeded, please reach out to smabodhai@gmail.com for assistance.

5. Contact Us

Pricing Structure

If you have any questions, support requests, or feedback, please feel free to get in touch with us:

Our support team operates Monday to Friday, 9 AM to 6 PM IST.

6. Products and Services

Sambodh-AI provides the following services:

  • Freemium Chat with PDF Tool:

    Users can upload PDFs and ask questions based on the document's content. An initial free trial allows a limited number of questions.

  • Paid Credit Packages:

    Once the free trial is exhausted, users must purchase credits to continue using the service. Pricing is:

    • ₹9 for 10 questions
    • ₹29 for 40 questions
    • ₹99 for 120 questions
  • AI-Powered Document Analysis:

    Sambodh-AI is designed for users who need quick, intelligent insights from their documents. Our tool leverages OpenAI's AI capabilities to provide accurate and context-based answers to user queries about their PDFs.