Terms and Conditions
1. Terms and Conditions
Introduction
Welcome to Sambodh-AI (www.sambodh-ai.com), an AI-powered platform that allows users to interact with PDFs by asking questions based on the content of uploaded documents. By using this website and its services, you agree to comply with and be bound by the following terms and conditions. If you do not agree with these terms, you should not use the service.
Service Description
Sambodh-AI provides users the ability to engage with documents through its freemium chat-with-PDF tool, offering answers based on content analysis of uploaded PDFs. The service is free for a limited number of questions, after which users must purchase credits to continue using the tool.
Freemium and Paid Features:
Credit pricing is as follows:
Account Creation
Users must provide accurate personal information when creating an account. Any misuse, such as providing false information or using another user's account without permission, may result in account suspension or termination.
License of use
Users are granted a limited, non-exclusive, non-transferable license to use the Sambodh-AI platform. This license is solely for personal and educational use. Users may not resell, sublicense, or redistribute the service.
Prohibited Activities
Any upload of illegal, harmful, or copyrighted content without proper permissions is prohibited. Sambodh-AI may terminate the accounts of users who engage in such activities.
Termination of Services
Sambodh-AI reserves the right to suspend or terminate the service at any time, especially if a user violates these terms. Refunds are not available for terminated accounts resulting from misuse.
2. Privacy Policy
Data Collection
Sambodh-AI is committed to safeguarding your privacy. We collect and store the following information when you use our platform:
We collect this information to:
How We Use Your Information:
Data Security
Sambodh-AI uses OpenAI as the backend platform for processing your queries. Your data, including uploaded PDFs and the questions you ask, are processed securely using the OpenAI infrastructure. OpenAI ensures industry-leading security measures, including encryption in transit and at rest, to safeguard user data.
Third-Party Platforms
We partner with OpenAI and other third-party services for AI processing and payment handling. These third-party providers may have their own privacy policies, and we encourage users to review them. OpenAI is used strictly for backend services, and no personal or sensitive information is shared with unauthorized third parties.
Data Retention
Your personal data is retained for as long as necessary to provide you with services and comply with legal obligations. Upon account closure or inactivity, your data may be deleted or anonymized based on retention policies.
Your Rights
SYou have the right to access, correct, and delete personal information we hold about you. You may also request that we stop processing your data. To exercise any of these rights, please contact us at smabodhai@gmail.com.
3. Refund and Cancellation Policy
Refund Eligibility
Refunds are only available for payment errors, such as when a transaction is charged but credits are not applied to the user's account due to technical errors or payment declines. Refunds will not be issued for any other reason, including user dissatisfaction, accidental purchases, or change of mind.
Refund Process
If you encounter a payment issue, please contact our support team at smabodhai@gmail.com within 7 days of the transaction. If your refund request is approved, the amount will be credited back to your original payment method within 5-7 business days.
Non-Refundable Purchases
Once credits have been successfully purchased and applied to your Sambodh-AI account, they are non-refundable. Please review your purchase details before proceeding to avoid unnecessary issues.
4. Pricing in INR and Shipping Policy
Pricing Structure
Sambodh-AI offers a credit-based pricing system for accessing the full range of features:
All payments are securely processed in Indian Rupees (INR).
Digital Delivery of Credits
Since Sambodh-AI is a digital platform, there is no physical shipping. Upon successful payment, your purchased credits will be added to your account instantly. If you experience delays in receiving your credits, contact our support team.
Delivery Timeline for Digital Credits
Credits should appear in your account immediately after purchase. In rare instances of network or technical issues, please allow up to 24 hours for credits to reflect. If this timeline is exceeded, please reach out to smabodhai@gmail.com for assistance.
5. Contact Us
Pricing Structure
If you have any questions, support requests, or feedback, please feel free to get in touch with us:
Our support team operates Monday to Friday, 9 AM to 6 PM IST.
6. Products and Services
Sambodh-AI provides the following services:
Freemium Chat with PDF Tool:
Users can upload PDFs and ask questions based on the document's content. An initial free trial allows a limited number of questions.
Paid Credit Packages:
Once the free trial is exhausted, users must purchase credits to continue using the service. Pricing is:
AI-Powered Document Analysis:
Sambodh-AI is designed for users who need quick, intelligent insights from their documents. Our tool leverages OpenAI's AI capabilities to provide accurate and context-based answers to user queries about their PDFs.